We determined that the payment had not been received in the player’s account based on the provided bank statement. Since the casino was unwilling to provide the necessary documentation, the complaint was closed as unresolved. However, the casino decided they wish to reopen the complaint and see to the issue being unresolved. The player from India deposited 9000 INR to the Parimatch platform, but the money did not end up in their gaming account. The casino had promised to resolve the issue within 5 hours but had been repeating the same response for the last four days. We recommended that the player contact the payment provider for an investigation, which could take approximately one month.

However, the casino stated that the documents appeared to be edited and requested a video of the bank statement from the PayTM application, which the player failed to provide. Due to the player’s lack of cooperation and abusive language, we rejected the complaint. The player claimed to have all the necessary evidence to pursue legal action against the casino. The player stated that he had engaged in sports betting and after becoming profitable, the casino had requested additional verification. Due to the nature of the issue and our limited insight into sports betting, we could not evaluate the issue properly and had to reject the complaint. We provided the player with a list of websites that might have been able to assist him further.

Player’s deposit has never been credited into his account.

Although the regulator decided in a favor of the casino, we have not been provided with sufficient evidence and/or details to reconsider our decision. The player from Belarus has been accused of breaching the T&Cs. The casino tried to provide us with an evidence of multiple accounts made by the player, however the evidence was not sufficient and we have closed the complaint as unresolved. The player from Brazil deposited 100 reais on September 5, but the funds were not credited to his casino account.

• All winnings from these spins are credited directly to the real cash balance with no wagering requirements.
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• Two weeks later, the account verification was completed and the player was allowed to withdraw his winnings.
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Player’s withdrawal got delayed after repeat verification requests.

The player from Peru had his account blocked and faced numerous obstacles while providing verification information. Despite submitting all required documents, the casino’s responses have been delayed and unhelpful for over 2 months. A player has reported an ongoing issue with Parimatch Casino regarding a request for permanent account closure. After initially opting for a two-year self-exclusion and later unblocking the account, the player now wishes to permanently block their account to manage their gambling urges. However, Parimatch is requiring a 90-day waiting period before they will process the request, which the player finds unreasonable.

The player later confirmed that the money was credited to his account. The player from India had requested a 28,000 withdrawal two weeks prior, but it had not appeared in his bank account despite being given a UTR number. After providing bank statements and engaging in daily communication with the casino, they had asked for a confirmation letter, which the bank would not provide. The player from India had requested withdrawals on July 13 (15,000) and July 14 (25,000), but had not received the amounts by July 31. The casino claimed that the funds had been sent but was now asking for an official letter after previously submitted documents.

• With tournaments and 24/7 support, it’s designed for Canadian players.
• The mobile version of the site, with shortcut access, is virtually identical to the native iOS app, and yet has all the features of our platform in just a few clicks.
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• Consequently, the complaint was closed as unresolved due to a lack of cooperation from the casino, which operated without a valid license.

We consider the casino’s size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players. The Parimatch promotional policy is straightforward, easily readable and transparent. When you claim an offer from a casino, British players must observe certain rules to ensure the responsible use of the promo.

All you have to do to participate is register on Parimatch and make your first deposit. parimatch yukle After the user have received his winnings, he needs to withdraw them to his personal account. Withdrawal of funds is available for those users who have made a deposit, passed verification, as well as have a positive balance.

It has been popular among players around the world for many years. At the same time, its development does not stop and Parimatch continues not only to modernize its functionality but also to expand its influence to new regions, including India. In our review of Parimatch Casino UK, we meticulously evaluated and analyzed the Terms and Conditions of Parimatch Casino UK.