You can contact our Customer Care team at +91 9776 40 40 40 or you can write to us at [email protected] for any queries, complaints or requests.

You can apply for a new connection through our Contact Us page on our website or call us directly at our Customer Care number 9776 40 40 40. You can also email us at [email protected]

We deliver internet speeds of up to 100 Mbps. We offer an array of broadband plans to suit your internet needs. We also offer dedicated leased line services. Whether you are a business or home user, you are sure to find a package that takes care of your needs!

Our field team checks whether your area is covered under our fiber network. If it does, it takes 5-7 working days to get your connection up and running. We try our best to ensure the installation happens as early as possible, however in case we need to deploy special infrastructure for your connection, we might be delayed.

No. KNET does not provide the Router. Customer can buy Router/ Accessories recommended by KNET or any other equipment of equivalent specifications. For FTTH/FTTN connections KNET provides the Customer Premise Equipment, for which refundable security deposit as applicable would be collected at the time of signing the Customer Application Form (CAF).

For a new connection, you will need to submit:
1. Proof of identity
2. Address proof
3. 1 Passport size photo

If you pay for 5 months subscription, you get 1 month extra for free and if you pay for 10 months subscription, you get 2 months extra for free.

Yes, all our plans are unlimited. Once you data limit is finished for the ultra high speed, your connection will go into 100% unlimited data transfer at FUP speeds.

While the packages are designed to give unlimited broadband experience to the subscribers, few customers may use excessive amount of the data transfer, causing traffic congestion on the network. In order not to impair the experience of other users, a Fair Usage Policy is applied. This helps to give the desired Internet usage experience to all users, especially since broadband is a shared bandwidth experience and the over-usage of a group of customers must not affect the rest of the users.

You can reach our support team in multiple ways:

A. Call us at our Help Line Number +91 9776 40 40 40
B. Send us an email at [email protected]
C. Visit our local office in your city

You can access My Account section from the home page of our website www.knetbroadband.com and login to access your account.

Your Customer ID is the unique user id allotted to you by our CRM and Billing System at the time your account is registered with us initially.

You can reset your password by clicking on the ‘forgot your password?’ link on the account login page on our website www.knetbroadband.com. A link to reset the password will be sent to your registered email id.

You can Login to My Account section for our website and from there you can see your data usage details upon login. The data is recorded for each session.

For making online payment, please follow the steps below:
1. Login to our website www.knetbroadband.com
2. Click on ‘My Account/Bill Pay’ option on the home page
3. Login with your registered user id and password
4. Select the ‘Payment Gateway’ option from your account home page
5. On submission, you will be re-directed to our payment gateway options
6. From there, you can select your preferred mode of transfer and complete the transaction.

Cheque bounce charges are Rs 300.

Yes, the plan can be changed anytime. You can give us a call at our helpline +91 9776 40 40 40. Our support team will guide you on the process.

However, if you change your plan in the middle of an active subscription, you will lose money. So, it is advisable to change your plan only when your current subscription ends.

Our billing cycle is 30 days. All our services are on pre-paid basis.
To avail our services, you will have to pay a month in advance.
Existing users can avail of uninterrupted services by paying on or before the due date.

In case you fail to make your payment of your account for more than one month, reconnection charges of Rs 300 apply. Also, if payment is done after due date, you lose money as the billing period remains the same.
For example, if your due date is 3rd but the payment is made on 10th, the validity will be 30days from 3rd. If payment is made anytime after 3rd of next month, reconnection charges will be charged.
To avoid paying these charges, please pay your bill on or before the due date.

As per company policy, we do not capture the details of website/content for the usage done by customer, as these details might have confidential details of his/her financial activities. Disclosure of these details might cause financial loss, hence we do not capture and share the details with customer for security purposes.

No, as per guideline, any unused data cannot be carried forward nor can your account be paused for an active subscription.